***Custom Mug Order Cut-off Date for Holiday Delivery: Sunday, December 9
***Any orders after December 9 are not guaranteed for arriving in time for Christmas. For expedited orders, the estimated cost will be additional $15 (1-2 day express production) + $15-$30 (expedite shipping). Please message us for expedited orders.
***We cannot guarantee any international orders for Christmas
Custom Pet Mug - Make the design 100% yours! Enjoy the morning coffee with your favorite pet mug. It also makes a very special gift for a friend, family member or coworker who loves their pet.
*How Long Does It Take Overall?
Normally, a custom order takes 5-7 business days before we ship if you can approve the design quickly. If you need to receive it at any specific date, please check with us before you order.
*How To Order?
>> Step 1: Choose option - 1) Head Portrait Mug $29 or 2) Full-body Portrait Mug $35. The price includes custom design, 1 free revision and a mug. Each additional revision is $5.
>> Step 2: Place order - Tell us what accessory and text you would like for the design in “a note to FancyHuLi” at checkout.
>> Step 3: Send photo - Please send us a photo/photos of the pet separately through Etsy message.
>>Step 4: Approve design - We will send you a design draft for your review in 1-3 business days.
>> Step 5: Custom production - Once you approve the design, we will send it to custom production. The production normally takes 2 - 5 business days (average time is 3 business days). We will let you know once your order is shipped.
*More Custom Designs (be inspired): https://www.etsy.com/shop/FancyHuLi?ref=listing-shop-header-item-count§ion_id=23071414
• Size: 11 fluid oz.
• Design is printed on front and back
• Material is 100% white gloss ceramic
• Dishwasher and microwave safe
• Printed in the U.S.A.
*Discover More Cute Gifts for Animal Lovers at www.FancyHuLi.com.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Product updates and special deals
We ship worldwide.
+ Non-custom design items: ships within 2-5 business days
+ Custom design items: normally ships 3-8 business days, but also depending on the design approval time.
If you need something sooner, just contact us to see if that's a possibility.
Yes! All orders shipped to a US address have an option for USPS Priority (2-3 Days) Mail when checking out. For International orders, please contact us for time and cost on any shipping upgrades.
Please note: when you choose an expedited shipping method, it only speeds up your order's time in transit, not how quickly it will be processed. Again, please contact us if you need something at a specific date before you purchase and we will do our best to meet your needs.
Only non-custom and non-personalized items can be returned. Returns are accepted as long as the item is in its original condition in which it was received. Customer is responsible for return shipping. Please do not hesitate to contact us with any questions.