Making our customers happy is our primary goal. Please don’t hesitate to Contact Us if you have any questions, and we will do our best to meet your needs.
Q: Where do you ship?
A: We currently ship to all 50 states in the United States. For other international customers, we will do our best to meet your shipping needs. Feel free to contact us.
Q: How much is shipping?
A: Fancy HuLi offers FREE SHIPPING on All Orders within the United States. We ship USPS First-Class Mail (2 - 4 business days). There is a priority shipping upgrade option also available at checkout.
Q: How long will it take to receive my order?
A: Ship time varies depending on the product ordered. Here is a breakdown of time for the different types of products:
- Standardized & in-stock products: On average it takes 3 - 7 business days in total which includes 1 - 3 business days of processing time and 2 - 4 business days of shipping.
- Personalized text & made to order products: On average it takes it takes 4 - 9 business days which includes 2 - 5 business days of production time and 2 - 4 business days of shipping.
- Custom design products: On average it takes 1 - 2 WEEKS which includes 1 - 3 business days of custom design, 2 - 5 business days of production time and 2 - 4 business days of shipping.
Q: Can I track my order?
A: Yes! You will receive a confirmation email with a Shipping Tracking Number when your order is shipped. If you need an item by a specific date, please contact us before ordering.
Q: What is your return policy?
A: Only non-custom and non-personalized items can be returned. Returns are accepted as long as the item is in its original condition in which it was received. Customers are responsible for return shipping.
If you have any questions, please do not hesitate to Contact Us.